General
Policies
Adorable Baby Clothing specializes in
providing high quality products and friendly service at a fair
price. If you have any questions on ordering, returns, or policies,
please contact our customer service department.
Product Availability & Substitutions
There are times when we are out of stock on items, or a manufacturer
has items on backorder. Adorable Baby Clothing reserves the right to substitute
items to avoid delays in your orders delivery. If a substitution is
necessary, or an item is on back order, we will attempt to contact
you before substituting, however if there is an extended period an
item may be on back order, we may simply substitute an item of equal
or higher value to fill your order.
Payments
Adorable Baby Clothing accepts
credit card payments of MasterCard, Visa, American Express or
Discover. Credit card payments may be made through our
secure server, or you may call to place your order Toll Free
1-888-816-9011 Monday thru Friday 9 AM - 4 PM Central Time. All orders
totaling $100 or more and paid for by credit card will be called for
verification. Please be sure you include your daytime phone number
with your order, so as not to delay delivery.
Credit Card
Security
At Adorable Baby Clothing, your payment information is encrypted and sent through
our secure server to be processed. No credit card or personal
information is ever sent via email or other non-secure means. Your
information is kept private. We do not share your private
information with anyone. All orders totaling $100 or more and paid
for by credit card will be called for verification. Please be sure
you include your daytime phone number with your order, so as not to
delay delivery.
Returns
If you have any problems with your order once you have received it,
you need to contact us concerning returns, exchanges or replacements
within 10 days of the date of receipt of your order. All
returns must have an RA# issued by our customer service department.
All returned packages must have the RA# clearly printed on the
package. Returns must be sent freight pre-paid or they will be
refused. Products must be returned to us in original
packaging with all accessories, and tags attached. Sorry, ABSOLUTELY NO CASH REFUNDS.
Personalized Items are NOT
returnable. Returned items will be exchanged for merchandise of equal value. If
item is returned for size or color exchange, it must be exchanged
for an item of equal value, if need is for an item of higher value,
payment must accompany returned item. If you have any questions on
these policies, please contact our customer service department,
1-888-816-9011.
