Policies 

Credit Card Security
At Adorable Baby Clothing, your payment information is encrypted and sent through our secure server to be processed.  No credit card or personal information is ever sent via email or other non-secure means.  Your information is kept private.  We do not share your private information with anyone.  All orders totaling $100 or more and paid for by credit card will be called for verification.  Please be sure you include your daytime phone number with your order, so as not to delay delivery.

General Policies
Adorable Baby Clothing specializes in providing high quality products and friendly service at a fair price.  Our goal is to meet and exceed your expectations in quality of product, customer service, and delivery times.  We work very hard to meet those goals with every single order.  If you have any questions on ordering, returns, or policies, please contact our customer service department at customercare@adorablebabyclothing.com .

Product Availability & Substitutions
There are times when we are out of stock on items, or a manufacturer has items on backorder.  Adorable Baby Clothing reserves the right to substitute items to avoid delays in your orders delivery.  If a substitution is necessary, or an item is on back order, we will attempt to contact you before substituting, however if there is an extended period an item may be on back order, we may simply substitute an item of equal or higher value to fill your order.

Payments
Adorable Baby Clothing accepts credit card payments of MasterCard, Visa, American Express or Discover.  PayPal is also accepted. Credit card payments may be made through our secure server. Orders totaling $100 or more and paid for by credit card may be called for verification.  Please be sure you include your daytime phone number with your order, so as not to delay delivery.

INTERNATIONAL SHIPPING: PLEASE NOTE:   INTERNATIONAL ORDERS WILL ONLY BE ACCEPTED THROUGH E-CHECK VIA PAYPAL(see below).  ONCE THE CHECK HAS CLEARED YOUR ORDER WILL BE PROCESSED AND SHIPPED. 

What is an eCheck?

An eCheck is a payment that you make directly from your bank account.

Just like a regular check, it usually takes between 3 and 5 business days for an eCheck to clear and the money to appear in the recipient’s PayPal account.

Both eChecks and Instant Transfers are ways to pay with your bank account. With an eCheck, the recipient receives the money in a few days. With an Instant Transfer, the recipient receives the money right away.

To send an eCheck, just link your bank account to your PayPal account.

Linking your bank account is easy and fast. If you do online banking, you can usually link your bank account in just a few minutes.  Once you’ve linked your bank, using it to pay for things is secure. Merchants get paid but they never see your bank account details. They won’t even know what bank you use.

Returns
Personalized Items are NOT returnable.
Costumes are NOT returnable.
Clearance Items or Items Marked "On Sale" are NOT returnable.
If you have any problems with your order once you have received it, you need to contact us concerning returns, exchanges or replacements within 10 days of the date of receipt of your order. 

--All returns must have an Return Authorization# issued by our customer service department. 
--All returned packages must have the RA# clearly printed on the outside of the package.        
--Returns must be received within 10-days of the date that the RA# was issued. 
--After 10-days the RA# is no longer valid, and your return will not be accepted and no credit will be issued. 
--If you have not contacted us within 10 days of receiving your order, no refunds will be given.
--Packages without an RA# will not be accepted by our shipping department.
--Returns must be sent freight pre-paid or they will be refused.
--Products must be returned to us in original packaging with all accessories, and tags attached. 
--No credit or exchanges will be made without the returned items being received in our warehouse and inspected. 
--Sorry, absolutely no cash refunds. 
--Returned items will be exchanged for merchandise of equal value or refund of method of payment originally used.  There is no restocking fee for exchanging an item.
--If a refund is issued, there may be a 15% restocking fee if you have failed to contact us within the 10-day return period, or you have shipped the clothes back wrinkled.   
--Shipping costs are non-refundable, unless Adorable Baby Clothing made a mistake.  If  an item is returned for size or color exchange, it must be exchanged for an item of equal value; if the need is for an item of higher value, payment must accompany the returned item. 
--Each customer is responsible for shipping charges for the replacement items. 
--Returns & Exchanges on items that are Lost, Delayed or Damaged: AdorableBabyClothing.com is not responsible for lost, delayed, or damaged items that are being returned. Please send all returns with insurance and delivery confirmation. Note: All packages sent via UPS or FedEx are traceable. Items sent via US postal Service are not traceable nor insured unless you specifically request those services.

If you have any questions on these policies, please contact our customer service department,  at customercare@adorablebabyclothing.com.

Adorable Baby Clothing and PCS has no control over shipping carriers such as USPS or UPS and shall not be liable for any delay in the delivery or shipment of goods, or for any damages suffered by reason of such delay or damaged caused by freight handling. 

IMPORTANT:  Standard Delivery Times: Please check the following time frames BEFORE emailing or calling for status information.  Please plan on the following delivery times.... BUSINESS DAYS are Monday through Friday.  Saturday, Sunday, and Holiday Days freight doesn't move, and we are not in our offices to pack or ship orders.  If your order was placed after 1 PM Central Time, it will count on the NEXT Business Day. Please remember during Holiday seasons, custom made and personalized orders may take a little longer, depending on the volume of orders we are processing. MOST ORDERS: Please refer to ship time on the product page. SPECIAL ORDER ITEMS: If the product page says Special order item allow 7-10 days for shipment, that means your will receive the package within 9-14 business days. Personalized Orders: 7-14 Business Days to ship, then 2-3 days to you.  Please remember during busy seasons, personalized orders may take a little longer, depending on the volume of orders we are processing. Custom Made Items (Bizzy Bumpkins, Tutu Sets, etc) 10-14 Business Days to ship, then 2-3 days to you. If you are ordering more than 2-3 Custom Made items, allow at least 2 additional days per each custom made item before shipment.  Please remember during busy seasons, custom made orders may take a little longer, depending on the volume of orders we are processing. Larger orders over $200 5-7 Business Days should be added to the shipping time frame on product page.  If you are ordering large orders with more than 2-3 Custom Made or personalized items, allow at least 2 additional days per each custom made item before shipment.   We will do everything we possibly can to ship all orders in a timely manner.  Custom and personalized items can take a little more time, and we appreciate your patience.  If you have special circumstances that require quicker shipping, please let us know and we will do what we can to meet your deadlines.

 

Express Shipping:  Express shipping is not necessarily overnight shipping.  It will depend on the item ordered (i.e.-- if it is special order item, and it takes us several days to get the item, then it will take longer to get to you), and availability to ship Express.  Generally Express shipping, if offered, is 1-2 days, IF the article is in stock in our warehouse.  Express Shipping is generally not available on personalized items.  If you need something that is not in stock we do have the capacity to ship directly from some of our vendors.  If you have questions or concerns we suggest you write us with the item number, date needed & your zip code,  at customercare@adorablebabyclothing.com, so that we can give you an specific time you could expect the item.

International Shipping:  PLEASE NOTE:  DUE TO RECENT CREDIT CARD FRAUD, INTERNATIONAL ORDERS WILL ONLY BE ACCEPTED THROUGH E-CHECK VIA PAYPAL.  ONCE THE CHECK HAS CLEARED YOUR ORDER WILL BE PROCESSED AND SHIPPED.  WE APOLOGIZE FOR THIS INCONVENIENCE BUT ADORABLE BABY CLOTHING IS INTERESTED IN PROTECTING THE INTERESTS OF IT'S CUSTOMERS AND OWN BUSINESS.  Shipping time frames are not available on international orders. While orders are shipped airmail, there are too many variables including the postal service in the US, customs and the postal service in the other country for us to provide an accurate time frame. In general, please allow at least 2-4 weeks for delivery of your order.   Express shipping is NOT available on International orders.